GDPR Policy
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Effective Date: 01.12.2024
- Personal Information: Name, email address, phone number, and billing details when making a booking or inquiry.
- Usage Data: Information on how you interact with our website, such as browsing activity and pages visited, collected through cookies and other tracking technologies.
- To process bookings and provide our services
- To communicate with you about your bookings, inquiries, and promotions
- To improve our services based on user feedback and behavior
- Contractual necessity: The processing is required for the performance of a contract with you (e.g., booking a tour).
- Legitimate interests: We process data for improving our services and communicating offers, where we have a legitimate interest to do so.
- Consent: We may ask for your consent to process certain data, and you can withdraw this consent at any time.
- Service providers: We may share data with trusted third parties (such as payment processors) who assist us in delivering our services.
- Legal obligations: If required by law, we may disclose personal data to legal authorities or regulatory bodies.
- Right of access: You have the right to request a copy of the personal data we hold about you.
- Right to rectification: You have the right to request corrections to inaccurate or incomplete data.
- Right to erasure: You have the right to request that we delete your personal data, subject to certain conditions.
- Right to object: You have the right to object to the processing of your personal data in certain circumstances.
- Right to data portability: You can request your personal data in a structured, commonly used, and machine-readable format.
- Right to withdraw consent: If you have given us consent to process your data, you may withdraw it at any time.
- Email: [email protected]
- Phone: +971 56 800 0304
- Address: Lynx Tower 505, Silicon Oasis, Dubai, UAE
Guide of Dubai, part of H O I Tourism LLC, values the privacy of its users. This policy explains how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) of the European Union.
1. Collection and Use of Personal Data
Guide of Dubai collects personal data only as necessary to provide our services. We collect the following types of data:
2. Legal Basis for Processing
Under GDPR, we rely on the following legal bases for processing your personal data:
3. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. When personal data is no longer needed, it will be securely deleted.
4. Data Sharing
Guide of Dubai does not sell or share your personal data with third parties, except in the following cases:
5. Data Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. While we make every effort to protect your data, no method of data transmission over the Internet is 100% secure.
6. Your Rights under GDPR
As a data subject, you have the following rights under the GDPR:
7. International Data Transfers
Your personal data may be transferred and stored in countries outside the European Economic Area (EEA). In such cases, we ensure that your data is protected by appropriate safeguards, such as using the Standard Contractual Clauses (SCCs) for data transfers.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your user experience, analyze site usage, and offer personalized services. You can manage cookie preferences through your browser settings.
9. Contact Information
If you have any questions, concerns, or requests regarding this policy or our data processing practices, please contact us at: