Sales Agreement
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This Sales Agreement (the 'Agreement') is made and entered into between H O I Tourism LLC (the 'Company'), a tourism service provider legally registered under the Dubai Department of Economic Development (DED), with a commercial license number 1203162, and the customer (the 'Customer') wishing to purchase tickets, tours, and related services through Guide of Dubai, a subsidiary of H O I Tourism LLC.
1. General Terms
1.1 The Company offers a variety of tours and tickets for Dubai’s top attractions, including but not limited to Desert Safari, Burj Khalifa, Miracle Garden, and Museum of the Future, available for purchase on the Company’s website, https://guideofdubai.com/.
1.2 All sales made via the website are governed by the terms outlined in this Agreement. By purchasing any tickets or services from the Company, the Customer agrees to comply with these terms.
2. Legal Identity
2.1 H O I Tourism LLC is a registered company in Dubai, United Arab Emirates, licensed by the Dubai Department of Economic Development (DED). The Company’s commercial license number is 1203162.
2.2 The Company operates under the brand Guide of Dubai, providing high-quality tourism services to customers.
3. Payment Terms
3.1 All payments for services and tickets are processed through Mamopay, a secure online payment platform. By agreeing to this Agreement, the Customer acknowledges and accepts Mamopay's payment terms.
3.2 Full payment is required at the time of booking. The Company will not reserve any services without receiving payment in full.
4. No Cancellations or Refunds
Cancellations may occur only under exceptional physical circumstances such as adverse weather conditions or emergencies from the supplier’s side.
Except for the cases mentioned above, no cancellations or refunds will be accepted once the payment has been completed.
All refunds, if applicable, will be processed exclusively through the original mode of payment.
Refund processing time may take 10 to 45 working days, depending on the issuing bank of the credit or debit card.
5. Ticket and Tour Details
5.1 Upon confirmation of the booking, the Customer will receive electronic tickets and an itinerary for the tour or activity purchased.
5.2 The Company makes every effort to ensure that all tours and activities are conducted as described on the website. However, the Company reserves the right to make changes to the itinerary or schedule at any time if necessary, due to unforeseen circumstances. In such cases, no refunds will be issued.
6. Liability and Responsibility
6.1 The Customer agrees that the Company is not responsible for any injuries, losses, or damages incurred during the booked tours or activities.
6.2 The Customer must ensure that they are fit to participate in the selected tours and activities, as some may involve physical activity.
7. Force Majeure
7.1 The Company will not be held liable for any failure to perform its obligations under this Agreement if such failure is caused by factors beyond its reasonable control, including, but not limited to, natural disasters, war, or government restrictions.
8. Governing Law
8.1 This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under or in connection with this Agreement will be subject to the exclusive jurisdiction of the courts in Dubai.
9. Payment Confirmation
9.1 Once payment is done, the confirmation notice will be sent to the client via email and whatsapp message in 24 hours of receipt.
10. Acceptance of Terms
10.1 By completing a purchase on https://guideofdubai.com/, the Customer confirms that they have read, understood, and agreed to the terms outlined in this Agreement.
H O I Tourism LLC is committed to providing exceptional service and a memorable experience for every customer. We thank you for choosing Guide of Dubai to explore Dubai’s world-class attractions.